Join us for new batch 20% off if you are join now
Join us for new batch 20% off if you are join now
Contact Us: +91 9663842238
Join us for new batch 20% off if you are join now
Join us for new batch 20% off if you are join now
Contact Us: +91 9663842238

ITIL Support Engineer

The ITIL Support Engineer course is designed to provide you with comprehensive knowledge of the Information Technology Infrastructure Library (ITIL) framework. ITIL is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. It offers a cohesive set of best practices drawn from both the public and private sectors internationally.

DURATION
5 weeks
FORMAT
Live Online/Offline
COURSE FEE
20% off
NEXT BATCH

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Eligibility

Who is it for?:

Anyone can enroll for this course, whether you are a Fresher, switching Non-IT to IT, IT personal looking for upskill, or any kind of experienced with a valid bachelor’s degree. People Those who are aiming to pursue a career as an ITIL Support Engineer.

Prerequisites:

No pre-requisites are needed, if you have positive attitude towards learning or Upskilling.

Good to have:

  • Basic understanding of IT concepts and terminology.
  • Some experience in IT service management or related fields is beneficial but not mandatory.
  • A willingness to learn and implement ITIL best practices in real-world scenarios.

How it works

Enquiry and Details Gathering

  • Enquiry Handling: Promptly respond to inquiries from potential candidates.
  • Information Gathering: Collect detailed information about the candidate's background, education, career goals, and current skill levels.

Enrollment Process

  • Orientation: Provide an orientation session outlining the training program, its structure, and outcomes.
  • Documentation: Complete enrollment forms and agreements.
  • Payment: Process enrollment fees if applicable.

Daily Training Process

Daily Sessions:

  • Training: Conduct daily training sessions covering theoretical concepts and practical skills.
  • Interview Q&A: Regular sessions focusing on interview questions and techniques.
  • Assignments: Assign regular tasks to reinforce learning.
  • Real-Time Scenarios: Simulate real-world scenarios to apply theoretical knowledge.
  • Presentations: Practice presentation skills.
  • Skill Gap Analysis: Continuously assess and address skill gaps through targeted training sessions.
  • Feedback Loop: Continuously gather feedback from candidates and employers to improve the program.

Resume Preparation

  • Resume Building: Assist candidates in crafting effective resumes highlighting their skills and achievements.

Mock Interviews

  • Mock Interview Sessions: Conduct multiple mock interviews to prepare candidates for real-world job interviews.
  • Feedback and Improvement: Provide constructive feedback to help candidates improve their interview skills.

Placement Assistance

  • Connect with Placement Team: Qualified candidates are referred to the placement team.
  • Job Opportunities Search: Placement team actively searches for job opportunities matching candidates' skills and career aspirations.
  • Interview Coordination: Arrange interviews between candidates and potential employers.
  • Follow-Up and Support: Provide ongoing support until candidates secure a job

Post-Placement Support:

  • Offer support even after job placement to ensure candidates settle well into their new roles.
IT Support - ITILITIL and ITSM BasicsPurpose of ITILEvolution of ITILTypes of ITILPrinciples of ITILITIL CertificationsIntroduction to ITILPurpose of Service StrategyBusiness Relationship ManagementKey Principles in Service StrategyFinancial Management for IT ServicesService Portfolio ManagementStrategy Management for IT ServicesITIL Service StrategyFundamentals of Service DesignCapacity ManagementService Catalog ManagementIT Service Continuity ManagementService Level ManagementInformation Security ManagementAvailability ManagementSupplier ManagementITIL Service DesignService Transition BasicsRelease and Deployment ManagementChange ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge ManagementITIL Service TransitionPrinciples of Service OperationAccess ManagementEvent ManagementService Desk ManagementIncident ManagementApplication ManagementProblem ManagementITIL Service OperationBasics of Continual Service ImprovementDefinition of Improvement initiativesService ReviewMonitoring of Improvement initiativesProcess EvaluationManagement of Improvement initiativesITIL Continual Service ImprovementService Owner RolesProcess Practitioner RolesProcess Owner RolesResponsibility Matrix in ITILProcess Manager RolesITIL Roles and ResponsibilitiesFunctional OrganizationProject OrganizationMatrix OrganizationMixed Organizational StructureITIL Organizational StructureIT Service Management AutomationPerformance Monitoring & Reporting ToolsIncident and Problem Management ToolsService-Level Management & SLA Monitoring ToolsConfiguration & Change Management ToolsAsset & Configuration Management ToolsITIL Service Management ToolsCorporate GovernanceCOBIT OverviewIT GovernanceISO/IEC 20000 FrameworkITIL Governance and FrameworksITIL Implementation ChallengesMeasurement & Monitoring ITIL SuccessSteps to Implement ITILBest Practices for Applying ITILITIL Processes & Functions Real-Time ExamplesITIL in PracticeITIL and DevOpsITIL v4 ChangesITIL and Agile IntegrationFuture of ITILITIL and Cloud ComputingITIL Trends & Future

Tuition Options

Get up to 14.2% tuition credit

If you prefer to pay the entire fee upfront, we acknowledge the reduction in financing and underwriting costs that PODBIC needs to bear, as compared to all our other tuition options, and extend you a tuition fee credit of up to 14.2%.

Pay your tuition in up to 24 convenient monthly instalments after you complete the program

We offer a deferred payment plan to help students pay their tuition after they complete the program. Under this plan, you can enter into an agreement with a financial partner to pay your tuition fees in monthly instalments after completing PODBIC.

Frequently Asked Questions

Anyone! Data Science and AI are horizontal skill that increasingly professionals of all persuasions will need to know - whether they are social or physical scientists, engineers, or medical professionals.

Our programs are part-time. Students currently enrolled at university, as well as working professionals, can apply for our programs.

PODBIC students may reasonably expect to get the best jobs in the industry, commensurate with their prior experience. Folks that come to PODBIC without any prior work experience, and expect to get top entry-level positions in Data Science, and those with prior work experience, will be able to get more senior-level jobs.

In addition, we invite PODBIC students to apply for positions at PODBIC’s Data Science and AI consulting division, which offers top jobs at industry-leading compensation.

They are currently held at -

USA

9:30 a.m. EDT (8:30 am EST)

6:30 am PDT (5:30 am PST)

India

7:00 pm IST.

We have a 2-tier certification system for all our programs. Students who score an A grade are awarded a special Certificate of Exceptional Performance. All students who successfully complete a program receive a Certificate of Successful Completion.

In addition, within a program, for each course you complete successfully, you get a course completion certificate and grade.

All certificates are granted by PODBIC, and signed by our founding faculty, who are Harvard and UCLA professors.

In addition you have a github repository of all your projects, and a detailed transcript for the program, comprising your grades in each of the courses.

Programs at PODBIC are run one-course-at-a-time, and require about 12-15 hours of your time each week, including live classes, labs, office hours, homeworks, and projects.

Every week, you have two classes of about 90 minutes each

Each session lasts about 90 minutes.

If you can commit that kind of time every week to learn a new field, then we welcome you to apply for PODBIC programs in Data Science, and AI irrespective of your stage of career.

At PODBIC you can take entire programs or individual courses.

Courses

Admission to individual courses is unrestricted, and you can enroll simply by selecting a course from the “courses” page at www.PODBIC and paying the associated fee. You could reproduce an entire program by taking all the courses in any program.

Note: If you choose to complete a program one-course-at-a-time, you will be eligible for program certification. However, you can avail yourself of placement assistance, and other facilities only after completion of program certification.

Those enrolled into programs get access to employment, internship and other enrichment opportunities well ahead of program completion.

We conduct both group and individual evaluations. Evaluations are based on your class performance (exercises and quizzes), labs, homeworks, and projects. We ask that you always participate and attempt exercises even if you get them wrong: participation counts towards your grade.

Detailed evaluation criteria may vary from course to course, and are published prior to each course. Below is a representative grading structure:

  • Quiz & Exercises: 25%
  • Homework assignments: 35%
  • Participation: 10%
  • ~Forums: 5%
  • ~Lectures: 5%
  • Course-end Project: 20%